Shipping policy
Orders and payments
Purchase options
- Order online directly from our website
- Buy from selected retailers who stock Arbortech tools – visit our Find a Retailer page to see our list of retailers
- Pick up (Perth, Australia only)
Order and payment FAQs
What payment options do you offer?
We accept Mastercard and Visa. Your card will be charged prior to goods being shipped.
What currency are the product prices charged?
- America and any other country outside of Australia and Canada will be charged in USD.
- If you are shopping in Australia or Canada, you will be charged in your local currency.
How long does it take to process my order?
Your order will be processed and dispatched within 1–2 business days of the order being received.
Shipping and delivery
We will ship your product(s) as soon as possible once your order has been processed. All orders are shipped from our distribution centres in our operating regions. Once an order has been placed in the online store, you will be sent a notification email with a tracking number.
Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary based on the shipping location.
Shipping FAQs
How much does shipping cost?
The shipping charge is calculated based on the weight of your purchased items and the region your order will be shipped to. You can find out the shipping cost by adding the items you wish to purchase to your shopping cart and then completing the subsequent page of filling in your shipping address. You will then reach the billing page and the shipping cost will be displayed.
How long will it take for my order to be delivered?
Shipping delivery time varies depending on which country you are ordering from and where the package is going. Generally, you can expect your order to be delivered between 5–8 business days.
Returns and refunds are described in our Refund Policy.