Shipping and Returns
ORDER & PAYMENT FAQs
What payment options do you offer?
We accept all major credit cards and Apple Pay. Your payment is processed before your goods are shipped.
What currency are prices charged in?
All orders on our Canadian store are charged in Canadian Dollars (CAD). Prices do not include GST/HST or any applicable provincial sales tax. Applicable taxes are calculated at checkout based on your delivery address.
How long does it take to process my order?
Orders are processed and dispatched within 1-2 business days of being received. Orders placed on weekends or public holidays are processed the next business day.
SHIPPING & DELIVERY
All Canadian orders are dispatched from our distribution centre in Barrie, Ontario. We use a range of carriers depending on the product and its weight. Once your order is dispatched, you'll receive an email with your tracking number.
How much does shipping cost?
- Orders of $100 or more: free shipping
- Orders under $100: $15 flat-rate shipping
Your shipping cost is shown at checkout before you pay.
How long will delivery take?
Delivery times depend on your location. Estimates are from dispatch, in business days:
- Ontario and Quebec: 2-4 days
- Atlantic provinces and the Prairies: 4-7 days
- British Columbia: 5-8 days
- Northern and remote areas: 8-14 days
These are estimates only and may be affected by peak periods, weather or carrier delays. Please use your tracking number to follow your order.
RETURNS & EXCHANGES
Change-of-mind returns (30 days)
You can return unused, unopened items in their original packaging for a refund. Returned items must arrive back at our Barrie facility within 30 days of you receiving them. Please choose carefully, as return freight costs are the customer's responsibility for change-of-mind returns.
How to return: Please contact us with your original order notification email and details of the item(s) you wish to return. Our Customer Service team will send you return instructions. Please don't send items back before you hear from us.
Refunds: Once your return is received and inspected, your refund will be processed to your original payment method and should appear in your account within 5-10 business days.
Defective, damaged or incorrect items
If you receive a defective, damaged or incorrect item, please contact us with your order number and photos where possible. We'll arrange a repair, replacement or refund, and you won't pay return freight for these items. Your rights under applicable provincial consumer protection laws are not affected by this policy.
Exchanges
We can't process direct exchanges at this time. Please return your original item for a refund and place a new order online for the replacement. Return freight costs for change-of-mind returns are the customer's responsibility.