Shipping and Returns
ORDER & PAYMENT FAQs
What payment options do you offer?
We accept all major credit cards and Apple Pay. Your payment is processed before your goods are shipped.
What currency are prices charged in?
All orders on our UK store are charged in British Pounds (GBP), and all prices include VAT.
How long does it take to process my order?
Orders are processed and dispatched within 1-2 business days of being received. Orders placed on weekends or bank holidays are processed the next business day.
SHIPPING & DELIVERY
All UK orders are dispatched from our UK distribution centre. We use a range of carriers depending on the product and its weight. Once your order is dispatched, you'll receive an email with your tracking number.
How much does shipping cost?
- Orders of £100 or more: free shipping
- Orders under £100: £15 flat-rate shipping
Your shipping cost is shown at checkout before you pay.
How long will delivery take?
Delivery times depend on your location. Estimates are from dispatch, in business days:
- England and Wales (mainland): 2-4 days
- Scotland (mainland): 3-6 days
- Scottish Highlands and Islands, and other remote areas: 5-10 days
We currently do not ship to Northern Ireland.
These are estimates only and may be affected by peak periods, weather or carrier delays. Please use your tracking number to follow your order.
RETURNS & EXCHANGES
Change-of-mind returns (30 days)
You can return unused, unopened items in their original packaging for a refund. Returned items must arrive back at our UK returns facility within 30 days of you receiving them. Please choose carefully, as return freight costs are the customer's responsibility for change-of-mind returns.
If you cancel your order within 14 days of receiving it, we will also refund the standard delivery charge you paid.
How to return: Please contact us with your original order notification email and details of the item(s) you wish to return. Our Customer Service team will send you return instructions. Please don't send items back before you hear from us.
Refunds: Once your return is received and inspected, your refund will be processed to your original payment method and should appear in your account within 5-10 business days.
Faulty, damaged or incorrect items
If you receive a faulty, damaged or incorrect item, please contact us with your order number and photos where possible. We'll arrange a repair, replacement or refund, and you won't pay return freight for these items. This policy does not affect your statutory rights under the Consumer Rights Act 2015.
Exchanges
We can't process direct exchanges at this time. Please return your original item for a refund and place a new order online for the replacement. Return freight costs for change-of-mind returns are the customer's responsibility.