Service, Repair & Warranty

Servicing and Repair

Before sending your Arbortech tool in for service, please visit our Tool Resources page. To have your tool serviced or repaired, contact our Customer Care team.

Returning a Tool for Service or Repair

Please package your Arbortech product securely to protect it in transit. Include:

• A copy of your dated proof of purchase
• A written description of the problem
• Your name, return address, and daytime telephone number

We recommend insuring the package against loss or damage in transit. If you are returning a product under your statutory rights because it is faulty, we will cover reasonable return postage costs.

Your Statutory Rights and Our Guarantee

Your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances and how long you have had the goods. These rights apply to consumers regardless of any guarantee. Nothing in this guarantee affects your statutory rights.

Arbortech 12-month guarantee. In addition to your statutory rights, Arbortech guarantees the motor and/or mechanism of this product (mechanical and electrical components) against defects in materials and workmanship for 12 months from the date of original purchase. If a covered defect arises in that period, we will repair or replace the product free of charge, including parts, labour, and return postage.

What is not covered by this guarantee:

• Consumable and wear items such as belts, blades, blade bolts, brushes, brush arms, and dust boots
• Normal wear and tear
• Damage caused by misuse, accident, unauthorised alteration, or improper maintenance
• Damage caused by use not in accordance with the Operator’s Instruction Manual
• Damage caused by unauthorised repairs

Exclusions apply to this guarantee only and do not limit your statutory rights. Nothing in this guarantee excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Making a Claim

Contact Customer Care and return the product with your dated proof of purchase. Please keep your receipt, as it helps us process your claim quickly.