Support

We're here to help

How can wehelp?

Find the support you need on spare parts, repair, warranty and more for every Arbortech tool. Start with the resources below, or get in touch with our customer care team.

Frequently asked
questions

Quick answers on ordering, shipping, returns and warranty. Can't find what you're looking for? Our customer care team is a message away.

  • We accept Mastercard and Visa. Your card is charged when you place your order, before we ship it.

  • Orders are processed and shipped within 1–2 business days. You'll receive a notification with tracking details as soon as your order leaves the warehouse.

  • Standard delivery takes between 5–8 business days from dispatch. Shipping costs are calculated by weight and destination and shown at checkout. International orders may attract customs duties, which are the recipient's responsibility.

  • Unused, unopened items in their original packaging can be returned within 30 days of delivery. Return shipping is at the customer's cost, and refunds are processed within 5–10 business days of us receiving the item.

  • Arbortech tools carry a 12-month limited warranty on the motor and mechanism, covering defects in workmanship and materials. Consumables such as blades, belts, brushes and dust boots, normal wear and tear, misuse and unauthorized repairs are not covered.

  • We don't offer direct exchanges. Return your item for a refund and place a new order, or opt for store credit valid for 3 months.

Still need a hand?

Talk toreal people

Our customer care team can help with orders, spare parts, warranty claims and everything in between. Prefer to see the tools in person? Find an authorized retailer near you.