Service, Repair & Warranty
Servicing and Repair
Before sending your Arbortech tool in for service, please visit our Tool Resources page. To have your tool serviced or repaired, contact our Customer Care team.
Returning a Tool for Service or Repair
Package your Arbortech product securely to protect it in transit. Include:
- A copy of your dated proof of purchase
- A written description of the problem
- Your name, return shipping address, and daytime telephone number
We recommend insuring the package against loss or damage in transit, as Arbortech is not responsible for loss or damage that occurs during shipping.
Limited Warranty
What is covered. Arbortech warrants to the original purchaser that the motor and/or mechanism of this product (mechanical and electrical components) will be free from defects in materials and workmanship for 12 months from the date of original purchase.
What we will do. If a covered defect occurs during the warranty period, Arbortech will, at its option, repair or replace the product at no charge for parts or labor.
What is not covered. This warranty does not cover:
- Consumable and wear items such as belts, blades, blade bolts, brushes, brush arms, and dust boots
- Normal wear and tear
- Damage caused by misuse, accident, alteration, or improper maintenance
- Damage caused by use not in accordance with the Operator’s Instruction Manual
- Damage caused by unauthorized repairs or the use of non-conforming parts (a defect is not excluded merely because someone other than Arbortech serviced the product)
Implied warranties. Any implied warranties arising under state law, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the 12-month duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Limitation of damages. To the extent permitted by law, Arbortech is not liable for incidental or consequential damages arising from the use of, or inability to use, this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
Your legal rights. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Making a Warranty Claim
Contact Customer Care and return the product with your dated proof of purchase within the warranty period.