Privacy Policy

Arbortech respect and do our utmost to protect visitors to our website and our customer’s personal details. Any information collected from our website or information provided by the user will be treated with complete discretion.

To order and purchase from Arbortech’s website the user agrees the collection and use of their information as documented in Terms and Conditions policy.

Information Collected

When a user orders at Arbortech’s website they will be requested to provide information including their name, shipping address, contact details and other personal information. We use this information to solely to process the order. We also request for an email address to be provided which is to be added to our free subscription to our monthly mailing list. The user may freely uncheck this option if they do not wish to be included in this mailing list. Alternatively should the user wish to be removed from the mailing list they may do so at any time by selecting the unsubscribe option in our newsletters or contact us directly to make the unsubscribe request.

We may also collect information about user’s usage of our website to better enhance future user experience.

Information Usage

Personal information provided by the user will be used by Arbortech in the strictest confidentiality to administrate and develop our website in enabling us to provide our users and customers with an optimized site experience.

Where the user has provided and authorized their personal information for us, Arbortech may use this information to send them marketing emails to notify them of promotional offers that may be of interest to them. The user can change their mailing preference of our marketing emails at any time either by clicking on the links available in the marketing email itself or contact us directly.

Information Disclosure

Arbortech does not distribute or sell our user’s or customer’s personal details to any third parties with the intention of gaining a profit. We provide the customer’s information to third parties who assist to process the customer’s order who act for the purpose of assisting in the transaction as agreed by the customer. These third parties include those who facilitate the transaction such as banking institutions, freight company and our overseas Arbortech representatives and counterparts.

Arbortech exert the highest practice of confidentiality to our third party vendors to ensure the customer’s information is used correctly and strictly for the purpose of serving the customer as specified and intended.


Cookies are text stored by a user’s internet browser. Arbortech’s website issues cookies to the user’s computer when they visit our site. These cookies allow us to enhance the browsing and shopping experience on our site for the user. The user can change their preference to block cookies from our website however this may limit the use of certain features on our website.

Secure Transactions

All electronic transactions processed on Arbortech’s website are processed through eWay which is encrypted to assure a safe transaction. To uphold the integrity of our customer’s personal information such as credit card details we do not store the customer’s credit card information once the order has been processed.

Accessing and Updating Information

The law warrants the customer to know of any information about them kept by Arbortech at any given time. The customer is permitted to request changes to their details to reflect an accurate record of their information or they may request the entire removal of their information from our database. Please contact us if you wish to make any amendments or removal of your information.

Arbortech Privacy Policy Amendments

Arbortech may make changes to our privacy policy at any time without prior notice. Any changes made will be updated on our website. Where necessary we may contact you directly to advise of any changes.