Sustainability and Values

Customer Service

We're here to help. 
Here you will find information to help you navigate our online store, shipping, returns and service support.

ORDERS AND PAYMENTS

Purchase Options

  • Order online directly from our website

  • Buy from selected retailers who stock Arbortech tools – visit our Find a Retailer page to see our list retailers

  • Pick Up (Perth, Australia only) 

Order & Payment FAQs

What payment options do you offer?

We accept Mastercard and Visa. Your card will be charged prior to goods being shipped. 

What currency are the product prices charged?

  • America and any other country outside of Australia and Canada, will be charged in USD.
  • ​If you are shopping in Australia or Canada, you will be charged in your local currency.

How long does it take to process my order?

Your order will be processed and dispatched within 1-2 business days of the order being received.

RETURNS

We offer 30-day returns for refunds on all items purchased through the Arbortech online store. However, please choose carefully as the cost of the return is at the customers’ expense. 

  • Eligibility: In order to be eligible for a return, items must be unused, unopened, and in their original packaging. Returned item(s) must be back at Arbortech within 30 days of receipt.
  • ​How to Return: To initiate your return process, simply email with your original order notification email and the item you wish to return. You will receive an email from our Customer Service team with instructions for sending back your item(s) to our facility.
  • Your Refund: Once received, your refunded amount will show in your account between 5-10 business days.
SHIPPING AND DELIVERY

We will ship your product(s) as soon as possible once your order has been processed. All orders are shipped from our distribution centers in our 4 operating regions. Once an order has been placed in the online store, you will be sent a notification email with a tracking number. 

Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary based on the shipping location.

Shipping FAQs

How much does shipping cost?
The shipping charge is calculated based on the weight of your purchased items and the region your order will be shipped to. You can find out the shipping cost by adding all of the items you wish to purchase to your shopping cart and then completing the subsequent page of filling in your shipping address. You will then reach the “Billing” page and the shipping cost will be displayed.

How long will it take for my order to be delivered?
Shipping delivery time varies depending on which country you are ordering from and the package is going to. Generally, you can expect your order to be delivered between 5-8 business days.

Exchanges

We’re unable to process exchanges at this time. In this case, we advise you to return your original product and place a new order for the item(s) you would like, alternatively we can offer you a store credit that is valid for 3 months. However, please choose carefully as we are unable to cover the cost of return shipping/ freight.

PRIVACY AND SECURITY

Is my information safe when using your website?
Yes. We use SSL encryption technology which means your information is safe and protected when using our website. Please refer to our privacy policy.

How do you use my personal information when I am on your website?
We do not collect any personal information when you are browsing our website. If you do enter your personal information for ordering then this information is used in the strictest manner to only process your order and send you our email newsletters if you have opted in to subscribe to such mailings.

Do you sell my information to third-party vendors?
Arbortech does not share or sell any of our website visitors’ or customers’ details with any third parties. Where we do collect the information we make this explicitly known to the user.
If you cannot find the answer to your question on this page, please contact us.

We use cookies and other technologies to personalise your experience and provide optimal website functionality. By using our website you agree to the use of cookies in accordance with our Privacy Policy and Terms and Conditions.
ALLOW COOKIES